Terms & Conditions

Cancellation Policy

At Alien Fitness Inc., our cancellation policy is in place to ensure that you maintain the commitment you made to yourself to pursue your goals. We understand that you may need to cancel your appointment and thus have created flexible cancellation procedures to ensure you make the most of your purchases.

GROUP PERSONAL TRAINING

At Alien Fitness Inc. we want to see you achieve your goals so we allow and encourage make up sessions for any missed group personal training sessions. You must cancel your registration for a group personal training session at least 3 HOURS in advanced to receive your make up. Any sessions cancelled 3 hours or less prior to the classes start time will not receive any make up credit or refund. We greatly appreciate you cancelling your sessions if you will not be attending to allow waitlist participants to attend the session.

PERSONAL TRAINING

At Alien Fitness Inc. we want to see you achieve your goals so we allow and encourage you to reschedule any missed personal training appointments, where space permits. You must cancel your appointment for a personal training session at least 24 HOURS in advanced. Appointments cancelled beyond this time will be charged in full. We greatly appreciate you cancelling your sessions if you will not be attending to allow our personal trainers to optimize their time spent here.

Return/Refund Policy

All purchases are non-refundable unless documentation for medical emergency is provided. If you have unused sessions remaining and are unable to complete the sessions due to health, childbirth or extenuating circumstances you may be refunded for the unused sessions based on the approval of management.

GROUP PERSONAL TRAINING

Make up sessions are permitted with the purchase of a Group Personal Training Pass when Alien Fitness Inc. is given 3 hours’ notice prior to the start of the session. Failure to provide 3 hours cancellation notice for a group personal training session will result in the session being forfeited.  The make up session must also be used before the end of the term. Thus, if miss one of your group personal training sessions during the summer term you MUST take your make up class within the summer term as schedules and prices may change term to term.

PERSONAL TRAINING

When Alien Fitness Inc. is given 24 hours notice before the scheduled personal training appointment there will be no charge. Failure to provide 24 hours cancellation notice for personal training appointments will result in the session being forfeited.